Shipping policy

Shipping Policy

Last updated: 26/08/2026

How long orders take

Our products are printed to order, so there are two stages: production, then delivery.

Production takes up to 5 working days from when you place your order. Some orders are produced faster than this, but we'd rather set a realistic expectation than a flattering one. Orders placed at weekends or on bank holidays begin production on the next working day.

Delivery times vary by destination and are estimates only, not a guarantee from us or our couriers.

Delivery then takes:

Destination	Service	Timescale
UK	Standard	2–3 working days
Europe	Standard	Up to 3 weeks, depending on destination and customs

So a UK order typically arrives within 7–8 working days of being placed. All timescales are estimates and start from dispatch, not from order.

Where we ship

We ship to the UK and Europe. Orders are printed and dispatched from our production partner in the UK.

Tracking

If your order is sent on a tracked service, we'll email you a tracking number when it's dispatched. Please allow 24 hours for tracking to update.

Customs, duties and taxes (orders outside the UK)

Orders shipped outside the UK may attract import duties, taxes or handling fees charged by the destination country. These are not included in the price you pay us and are your responsibility as the importer. We can't predict what they'll be, your local customs office can advise. Refusing a delivery to avoid these charges is treated as a cancellation, and any costs we incur in return shipping will be deducted from your refund.

If your order is late

UK orders: if your order hasn't arrived within 10 working days of dispatch, please email help@wtctheology.org.uk with your order number and we'll investigate.

Europe orders: because international tracking and carrier investigations take longer, please allow 28 days from dispatch before contacting us about a missing order.

In both cases, we may need to wait until the carrier's own investigation period has passed before we can send a replacement, but we'll keep you updated.

If we fail to deliver within 30 days of the contract being formed, or within any longer period we've agreed with you, you have the right to cancel and receive a full refund.

Incorrect addresses

Please check your delivery address carefully at checkout — we can't change it once production has started. If a delivery fails because the address given was incorrect or incomplete, we may ask you to cover the cost of reshipping.

Damaged, missing or faulty items

See our Refund and Returns Policy.