Refund policy

Physical Products

Our physical products are printed to order by our supplier, Inkthreadable. Your contract is with Westminster Theological Centre, and we're responsible for putting things right if something goes wrong.

Changed your mind?

You have 14 days from the day you receive your order to tell us you'd like to cancel, and a further 14 days to return the items to us. We'll refund what you paid, including standard outbound delivery. Items must be unworn, unwashed and in a resaleable condition. Return postage is at your own cost unless the item is faulty or incorrect. To start a return, email us at help@wtctheology.org.uk.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty, or isn't what you ordered, contact us at help@wtctheology.org.uk with a clear photo showing the issue. We'll arrange a free replacement or a full refund at no cost to you, including return postage.

If an issue affects several items sharing the same design, please include one photo or short video showing all affected items together in a single frame, so we can confirm the fault.

This is in addition to your statutory rights under the Consumer Rights Act 2015.

Delivery problems

If your order doesn't arrive, get in touch and we'll either replace it free of charge or refund you in full. Where a delivery fails because the address supplied at checkout was incorrect or incomplete, we may ask you to cover the cost of reshipping.

Print tolerance

For direct-to-garment printed products there is a tolerance of 0.5" (approximately 13mm) in print placement. Minor variations within this range are a normal feature of the printing process and aren't treated as defects.

Refunds

Refunds are issued to your original payment method within 14 days of us receiving the returned goods, or of you providing evidence that they've been sent.

Nothing in this policy affects your statutory rights.