Refund policy

Tickets

For details concerning refunds/returns/cancellations of tickets for the Teaching Day with Tim Mackie event, please see our full T&Cs for this event, available on our website at wtctheology.org.uk

Physical Products

All our physical products are supplied by Printify. Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Printify offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team at help@wtctheology.org.uk and provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For direct-to-garment printed products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.